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Unfair fares

AirAsia, Asia’s biggest budget carrier, is facing a lawsuit brought by Australian regulators over its online fare information. The Australian Competition and Consumer Commission claims some fares sold on AirAsia’s website do not display prices inclusive of all taxes, duties, fees and other charges. AirAsia said in a statement that the problem “appears to have arisen from an IT issue in September 2011” and that it intended to “constructively resolve the matter” with the commission.

The matter is listed to be heard on March 2 with the Australian Competition and Consumer Commission seeking an injunction “to restrain AirAsia from engaging in misleading conduct in the future.” It also wants a court order “that AirAsia publish corrective notices on its websites regarding the conduct”.

Read more here.


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